heyangie@appsandfrappes.com
PRODUCT
DESIGN
HIGHLIGHTS
I'm a UX lead at Google Cloud, focused on AI developer experiencesDriven by a lifelong love of technology and a passion for tinkering, I design products that turn recently-possible ideas into reality. My hands-on design work, coupled with experience as a developer and my ability to build and guide UX teams, produces user-centric and impactful products.
AI Agents oNGoogle CloudMy team of designers and researchers is at the forefront of innovation, spearheading projects like Agentspace, which allows businesses to bring together their custom AI agents for employees to use, optimizing and automating their workflows. We design for everything required to build and deploy successful AI agents.
Google Agentspace overview
User research on how businesses could best utilize AI agents directly influenced the design of Agentspace, making it intuitive and adaptable to various departments
Contact Center AI introduction
Leading up to Agentspace, I led visioning and design for Vertex AI Agent Builder, which brought the ability to build, test, and deploy generative agents with RAG capabilities to a range of builder types with low-code and API offerings
Generative agent building demo
Before that, my team designed the end-to-end experiences Google Cloud’s Contact Center AI, featuring Dialogflow CX. These new consoles brought API functionality to a vastly wider audience and gave me a deep understanding of the challenges and opportunities in building (pre-Gen AI) multimodal conversational systems.
Beyond product research, vision, and interface design, my team helps customers understand how they can benefit from new capabilities, build engaging end-user experiences, and be set up to evaluating and iterating on quality.
End-user experiences
Agenspace marketing use case
Conversational retail
Call companion
Google WorkspaceI joined Google in 2014 as an interaction designer focused on Google Slides. I soon began leading a small design team across Google Workspace that focused on mobile parity and identifying new creator tool opportunities.
Explore feature for Docs and Slides
Explore feat. Autolayout
This feature suggested content like images, charts, and reference material based on the current document. In slides, it also suggested designs based on the number and types of elements on a slide as well as .
At the time, this was done using novel document understanding tech and design suggestions were derived from 1000s of layouts designed by the team.
It was challenging from a UX perspective because it had to work across three products and display very different suggestion types.
Google Slides Q&A user story
Google Slides Mobile Remote with Q&A
Presenters could finally look super cool and casual, showing up to a gig with only their phone.
From the remote feature, presenters could activate live Q&A allowing audience members to submit questions to a dynamically generated short URL.
Attention focused on mobile so presenters could quickly sort and scan for questions to present on the big screen. The team also worked through challenges around how multiple users could present the same deck simultaneously and designed within Chromecast/Airplay limitations.
X-product embeds
We enabled creators to copy/paste charts, spreadsheet cells, and slides across Workspace and keep them in sync with the source. Challenges included ACL considerations, communicating available updates, and figuring out one-vs-two way sync behavior. Final design used complex logic to ensure style edits made in the destination file would not be overwritten when data synched.
Workspace activity
Through competitive analysis and user interviews, my team highlighted creator analytics as an opportunity area. We started with showing who's viewed a file along with overall traffic. The design was built on a flexible framework that would scale to accommodate our roadmap of additional stats.
Office compatability
I led UX and contributed heavily to the technical solution around how to allow Workspace users to open and edit MS Office files from email and their local machine, even when offline. The WFPlane use case was a major pain point for business users! We worked around technical complexities like mime-type detection, version control, and conversion fidelity.
Some old favs
DSG
Dick's Sporting Goods needed a crowd-funding platform where youth sports teams could apply to be featured and, upon acceptance, raise the money they need to keep playing. My agency took on the task of building a custom solution where I designed the administrator, team, and donor-facing experiences. I advised on the product concept, created the sitemap, and designed detailed UX flows.
MSNBC
This set-top-box concept allowed MSNBC subscribers to access on-demand video, answer interactive polls, and have a home-base for news and stock quotes only a click away.
My role was to create wireframes and concept mocks that helped gain the leadership buy-in to fund development.
HomeGoods
HomeGoods didn’t want to get into e-com, but wanted a digital presence. "The Goods," app gave their super-fans (they exist!) a way to see new items at their favorite locations and even chat with local employees. Users can head to the store feeling confident it has something they’re interested in. I led design for the customer and associate mobile apps along with the desktop admin experience.
Universal Orlando
As part of the innovation team responsible for creating experiences for the networks of NBC, I worked with TV talent on projects ranging from SMS audience polls to AR to creative writing. I loved writing this SMS choose-your-own-adventure to keep visitors entertained while waiting to enter Halloween Horror Nights houses. Still scary!
Pizza Hut
I was part of a team of designers who worked on pizzahut.com and cool vision work that includes ideas like check-splitting, slice customization, the drive-up experience, while-you-wait activities.
Oxygen Network
Long before platforms like YouTube and Instagram Live, the OxygenLive app enabled fans to live video chat with reality TV stars as new episodes aired. I helped define and scope the product as well as oversee the video streaming and app dev vendors through launch.
you might also likeGrowing product teamsI’ve built and scaled high-performing user experience design, research, and engineering teams through candidate sourcing and hands-on involvement in 175+ interviews. As certified career coach, I’ve guided 80+ individuals in their professional development.
Obligatory Post-it wall pic
events and workshopsAs an expert in design thinking and agile methodologies, I craft and deliver talks that engage audiences and develop workshops that help teams generate new ideas, align on product strategy, and rapidly prototype solutions.
Topics include:
Generative AI: Fundamentals, strategy development, and maximizing impact.
UX Design: Getting started in UX, running effective design sprints, rapid prototyping tools and techniques.
Product Innovation: Fail fast methodologies, design thinking for problem-solving, and essential research techniques.
Experience
and education
2014 - Present
kbs+
2013 - 2014
Huge
2011 - 2013
NBC Universal
2009 -2011
ITP @ NYU Tisch
2007 - 2009
The Gate Worldwide
2005 - 2007
Parsons School of Design
2001 - 2005
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